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How To Reserve a Room Updated v1.0.1
In this section we will go over Cash, Credit, and Direct bill payment check in process.
All Reservations Not Finished
A credit card is needed to reserve a room. A $100 Authorization is always placed on cash reservations.
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Step 1- Login into Opera PMSStep 2- Click on Reservation and then New ReservationStep 3- Fill out stay details, Enter company info here or discounts like AAAStep 4- Find company or discount profile if any. Click OkStep 5- click ok to pull up rate queryStep 6- Make sure inventory is available for room type. Select rate with room availabilityStep 8- Fill out guest details and phone number.Step 9- Click ok and give confirmation number.
Direct Bill Reservationsready
No change reserve as normal
Split PaymentsComing Soon
Cash Payment Guest Semi finished
Guest paying with cash must provide a credit card. The credit card is authorized $100. We cannot accept a cash deposit. A credit card is always requried.
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Step 1- Open Due in guest reservation. Enter all details from ID.Step 2- Open rate info boxStep 3- Click on Rate infoStep 4- Write down “Guest Pay Total” amount to be charged later in cashiering.Step 5- Open Authorization boxStep 6- Set Auth Rule to 5 Amount.Step 7- Set Amount to $100 and click ok.Step 8- Click on “Ok” to check in guestStep 9- Click yes to check in guestStep 10- Make room key but do not give to guest until payment has been posted!Step 11- click yes and go into cashiering to post paymentStep 12- Enter your pinStep 13- Click Yes top open Cashier if it is not openStep 14- Enter “Guest Pay Total” from Step 4Step 15- Swipe credit card if you have not. Make sure correct amount is applied and click Post
Step 16 - Make sure it says Successful in the top right corner.
Step 17 - You will see the amount posted here as a negative. That is correct, It is a credit to the account.
Credit Card Check in Finished
How to check in a guest. Credit card payments are charged at check-in. If there is a card already on file you MUST swipe the card. This will change the transaction for be verfied.
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Step 1- Open Due in guest reservation. Enter all details from ID.Step 2- Open rate info boxStep 3- Click on Rate infoStep 4- Write down “Guest Pay Total” amount to be charged later in cashiering.Step 5- Click on “Ok” to check in guestStep 6- Click yes to check in guestStep 7- Make room key but do not give to guest until payment has been posted!Step 8- click yes and go into cashiering to post paymentStep 9- Enter your pinStep 10- Click Yes top open Cashier if it is not openStep 11- Enter “Guest Pay Total” from Step 4Step 12- Swipe credit card if you have not. Make sure correct amount is applied and click PostStep 13- Make sure it says Successful in the top right corner.Step 14- You will see the amount posted here as a negative. That is correct, It is a credit to the account.Step 1- Open Due in guest reservation. Enter all details from ID.Step 1- Open Dashboard and view due outStep 2- Check to see if balance is remaining and click check outStep 3- Make sure balance is $0, To print receipt go to folio.Step 4- Click PrintStep 5- Check out guest if balance is 0Step 5- Verify status has changed to check out and hit ok
Direct Bill Check in Finished
Same as before set Company and Receivable account and go to clc website.
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Guest Check Out Finished
How to check out guest and print folio receipt.
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